Legacy planning. A word that often feels heavy, traditional, even distant — until it lands on your doorstep in a time of need. But what if the way we plan for the future could be made simpler, without losing the seriousness it deserves? That’s the shift we’re starting to see with platforms like SmartWills — and the SmartWills achievements we’re seeing today are not just checkboxes of success, but signs of how legal services are entering a new digital phase.
In a space once dominated by paper, formal offices, and appointments, SmartWills is gradually bringing accessibility, structure, and — surprisingly — public trust, into the digital sphere.
From ISO Standards to National Recognition
One of the key differences between a tech solution and a lasting one is this: validation. And SmartWills has been quietly collecting validations from the right places.
In January 2022, SmartWills became the first online will-writing platform in Malaysia to be awarded the ISO 9001:2015 Quality Management System certification by the UK-based QEC Certification Body.
This might sound like a formality, but it’s not. ISO certification means the platform doesn’t just work — it follows a system that’s been independently audited, recorded, and shown to meet consistent quality standards in customer service and operational flow.
Following that, SmartWills was listed in the Malaysia Book of Records for being the first digital will-writing service to receive this ISO recognition, an important signal to both the industry and the public that digital legal services can be credible, systematic, and reliable.
Consumer Trust: A Core Part of SmartWills Achievements
Beyond systems and certifications, SmartWills has also earned something many digital services struggle to get: public trust.
The platform is currently the only one in Malaysia to receive a dual consumer protection endorsement from both the World Consumer Protection Chamber of Commerce (WCPCC) and the National Consumer Action Council (MPTN).
This recognition highlights its commitment to data transparency, complaint handling, and responsible service — key issues when users are entrusting personal and sensitive matters like inheritance and estate planning.
For many Malaysians who may only write a will once in their lifetime, this layer of assurance makes a real difference. SmartWills achievements in this area are not just technical wins — they represent a social contract built on transparency and safety.
Going Beyond the Tech: The Social Role of SmartWills
In 2024, SmartWills received the Malaysia Digital certification from the Malaysia Digital Economy Corporation (MDEC) — a national endorsement that marks it as a driver of Malaysia’s digital transformation.
But perhaps more uniquely, SmartWills was also named a winner at the Malaysia Intellectual Property Brand Awards (MIIPBA) — a rare honor for a company in the legal tech field.
It’s not just about drafting documents online — SmartWills is engaging with bigger questions: How do we define ownership and legacy in the digital era? How can intellectual property rights be safeguarded when assets are no longer tangible?
These questions aren’t just technical — they’re deeply human. And SmartWills, through its achievements, seems to be starting the conversation.
In the End, SmartWills Achievements Tell a Bigger Story
Across the globe, online wills are still a developing concept. Legal and regulatory systems are catching up, and many platforms remain in beta stages.
But in Malaysia, SmartWills has become an outlier — not by shouting for attention, but by quietly building systems that work, earning trust, and showing up in the right places.
The SmartWills achievements we see today are less about milestones on a website and more about proof that legal services — even the most sensitive ones — can evolve thoughtfully with technology.
It’s not about replacing tradition, but about improving access, transparency, and structure. In a world where change is constant, that’s a reassuring place to start.
Offical Website：SmartWills Malaysia
Email：enquiry@smartwills.com.my
Contact： 012 664 4929 (Sales) / 012 334 9929 （Customer Service）
Address：No. 46A (1st Floor, Jalan Ambong 1, Kepong Baru, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur