The idea of a will used to conjure images of courtrooms, lawyers in suits, and complicated paperwork — often reserved for the elderly or ultra-wealthy. But in 2025, things have shifted. With digital solutions becoming more accessible, SmartWills has become a name more and more Malaysians — from young professionals to single parents — have come across. Still, many aren’t sure how it works. Is it really legal? What if I change my mind later? That’s where this SmartWills FAQ comes in: to unpack the most common concerns people have, in plain, practical terms.
1. SmartWills FAQ ：Is a SmartWills digital will legally valid in Malaysia?
Yes — with proper procedures, it is. A SmartWills-generated will is based on guidelines set by Malaysia’s Wills Act 1959. Once printed and signed in the presence of two witnesses (who are not beneficiaries), it holds the same legal weight as one drafted by a lawyer. The “digital” part refers to how it’s prepared — not how it’s stored or executed.
2. SmartWills FAQ ：Do I need a lawyer to use SmartWills?
Not necessarily. The platform is designed for self-guided use, with prompts and templates written in plain language. That said, for those with complex estates or special requests — like trusts or overseas assets — legal consultation is still advisable. It’s not about one being better, but what’s appropriate for the situation.
3. Can I include my EPF, insurance, or bank accounts in my will?
This is one of the most common misunderstandings. Certain assets like EPF (Employees Provident Fund) and insurance policies require direct nomination through official channels. So while you can mention them in your will for clarity, the legal beneficiaries are determined by the original nomination, not the will. SmartWills highlights this clearly to avoid confusion.
4. How secure is my personal information on SmartWills?
Digital security is a valid concern in an era of data breaches. According to SmartWills’ public information, the platform uses bank-level encryption to protect user data and does not store your signed will. Everything is downloaded to your device for safekeeping — giving users control over their documents. However, just like any platform, the responsibility of password management and secure storage still falls partly on the user.
5. SmartWills FAQ ：What happens if I want to update or change my will later?
Life changes — so should your will. SmartWills allows users to revisit their inputs, make edits, and generate a new version anytime. But remember, only the most recently signed and witnessed will is legally valid. This makes regular updates a responsibility, especially after life events like marriage, childbirth, or property changes.
6. What if my will is disputed by family members later on?
No system can guarantee zero conflict, but clarity helps. By clearly listing your wishes, appointing an executor, and using neutral language, disputes can be minimized. The role of the will is to serve as evidence of intent. Courts tend to honor clearly written and properly signed documents — another reason why SmartWills emphasizes witness verification and identity details.
7. Is SmartWills only in English? What about Bahasa Malaysia or Chinese?
Language is another barrier SmartWills tries to address. The platform now supports multiple languages, including Bahasa Malaysia and Chinese, making it more accessible to a broader range of users. For elderly parents or non-English speakers, this is a practical feature that reflects Malaysia’s multilingual reality.
Final Thoughts: A New Normal for Wills
This SmartWills FAQ shows that wills are no longer just for the elderly or wealthy. They’re becoming part of practical life planning — like buying insurance or creating a budget. Whether you choose SmartWills or another method, what matters most is that your intentions are clearly written and legally sound.
As more Malaysians start thinking ahead, digital will platforms may soon become a new norm — not a novelty.
Offical Website：SmartWills Malaysia
Email：enquiry@smartwills.com.my
Contact： 012 664 4929 (Sales) / 012 334 9929 （Customer Service）
Address：No. 46A (1st Floor, Jalan Ambong 1, Kepong Baru, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur